Shipping Policy
At HueBian, we understand the importance of timely and reliable shipping for our customers. Our Shipping Policy aims to provide clear and transparent information on our shipping practices to ensure a smooth and enjoyable shopping experience.
Processing Time
Once you place an order, please allow 1-3 business days for processing. This time is necessary for us to prepare your items for shipping, including packaging, labeling, and coordinating with our shipping partners. Once your order has been shipped, you will receive an email notification with your tracking information.
Shipping Options and Delivery Times
We offer various shipping options to meet your needs, including:
- Standard Shipping: Estimated delivery time of 5-7 business days after processing.
- Expedited Shipping: Estimated delivery time of 2-4 business days after processing.
- Express Shipping: Estimated delivery time of 1-2 business days after processing.
Please note that delivery times may vary depending on factors such as the shipping destination, carrier delays, and customs processing times for international shipments.
International Shipping
We are happy to offer international shipping to our customers. Please be aware that international shipments may be subject to customs fees, taxes, and duties. These charges are the responsibility of the customer and are not included in our shipping costs. It is recommended that you familiarize yourself with your country’s customs policies and fees before placing an order.
Shipping Rates
Shipping rates are calculated based on the weight of your order and the shipping destination. You can view the estimated shipping costs for your order during the checkout process before finalizing your purchase.
Tracking Your Order
Once your order has been shipped, you will receive an email notification with your tracking information. You can use this information to track your package on the carrier’s website. If you have any issues with tracking your order, please contact our customer service team at service@zeus.family for assistance.
Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please contact our customer service team at service@zeus.family. We will work with the carrier to investigate the issue and provide a resolution, which may include reshipping the items or issuing a refund for the affected products.
If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact our customer service team at service@zeus.family. We are here to help and ensure a positive shopping experience for all our customers.