Ordering & Payment
How do I place an order?
To place an order, simply browse our selection of products, add the desired items to your cart, and proceed to checkout to finalize your purchase.
How secure is my payment information?
Your security is our top priority. All transactions are encrypted using advanced SSL technology, ensuring your personal and payment information remains secure throughout the purchase process.
What payment methods do you accept?
We accept a variety of payment methods including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and HueBian gift cards.
Do I need an account to place an order?
While creating an account can streamline the checkout process and allow you to track your orders, it is not mandatory. You may also check out as a guest.
How can I apply promotional codes to my order?
At checkout, there will be a box where you can enter your promotional code. Once entered, click ‘apply’ and your discount will be reflected in your order total.
Shipping & Delivery
What shipping options do you offer?
We offer standard, expedited, and express shipping options. The availability of these options may vary based on your location.
Do you offer international shipping?
Yes, we are pleased to offer international shipping to a number of countries. Shipping costs and times will vary based on your location.
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy on eligible items. Items must be unused, unworn, unwashed, and in their original packaging. For more information, please refer to our Returns & Exchanges Policy.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer service team as soon as possible. Please note that we cannot guarantee changes once an order has been processed.
When can I expect my refund?
Once we receive and inspect your returned item(s), your refund will be processed within 7 business days. It may take additional time for your bank or credit card company to post the refund to your account.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately with your order number and a description of the issue. We will work with you to resolve the situation as quickly as possible.
How do I return a product?
To initiate a return, contact our customer service team with your order number and the item(s) you wish to return. We will provide you with a Return Authorization Number and return instructions.
Account & Services
How do I create an account?
To create an account, click on the ‘Sign Up’ or ‘Register’ button on our website and fill in the required information. You will receive a confirmation email once your account is set up.
Is my personal information secure?
We are committed to protecting your privacy. All personal information is kept secure and handled in accordance with our Privacy Policy.
Do you offer a warranty on your products?
Yes, we offer a limited warranty on our products. For more information, please refer to our Warranty Policy.
How do I subscribe to newsletters?
To subscribe to our newsletters, simply enter your email address in the ‘Subscribe’ field located at the bottom of our website.
Do you have a physical store?
While we primarily operate online to reach a global audience, we do have physical stores in select locations. You can find store locations and hours by visiting the ‘Store Locator’ section of our website.
How can I leave a review for a product I purchased?
To leave a review, navigate to the product page of the item you purchased on our website. Scroll down to the ‘Reviews’ section and click ‘Write a Review.’ Your feedback helps us continually improve our products and services and is greatly appreciated by the HueBian community.
Product Information
Can I order in bulk?
Yes, we accommodate bulk orders. For more details, please contact our customer service team, who will be happy to assist you with the process.
Do you have gift cards?
Yes, we do offer gift cards. They are a great gift option and can be purchased directly from our website.
How can I find out more about your products?
Detailed information about our products, including materials, care instructions, and sizing, can be found on individual product pages. If you have additional questions, our customer service team would be happy to assist you.
Corporate Responsibility
What are your sustainability initiatives?
As part of our commitment to corporate social responsibility, we strive to incorporate sustainable practices throughout our business, from sourcing eco-friendly materials to reducing waste in our packaging. For more information about our sustainability initiatives, please visit the ‘Sustainability’ section of our website.
Careers
How can I join the HueBian team?
We’re always looking for passionate individuals to join us in our mission. You can view available positions and apply directly through the ‘Careers’ page on our website. We look forward to hearing from you!